Shipping & Returns

Black Amber orders are packed carefully and shipped through the delivery options shown at checkout. This page covers the practical order, delivery and returns information customers need before buying.

Shipping

  • UK standard shipping is currently £4.49 for orders under £50.
  • UK standard shipping is free on orders of £50 or more, so a single £49.99 item does not qualify by itself.
  • Standard UK delivery typically takes 2–5 business days after dispatch. The current checkout estimate may include handling time.
  • Available delivery services, delivery estimates and shipping charges are shown at checkout before payment.
  • You will receive an order confirmation by email after checkout.
  • When tracking is available, shipping updates will be sent to the email address used at checkout.
  • Please check your delivery address before placing your order. If something is wrong, contact us quickly so we can try to catch it before fulfilment.

International availability

International availability will be handled through approved distributors and verified stockists as they come online. Official distributor and stockist routes will be listed on our official store and Where To Buy pages.

If a distributor or stockist is not listed by Black Amber, treat the official Black Amber website as the safest source for product information and authenticity checks.

Returns

If you need help with an order, contact us with your order number before sending anything back.

  • The current return window is 14 days from receiving your order.
  • Non-defective returns normally need to be unopened, unused and in resaleable condition.
  • Opened or unsealed supplement products cannot usually be returned for hygiene and safety reasons unless they are faulty, damaged, incorrect or otherwise covered by your statutory rights.
  • Returns are handled by mail. Return postage and the return label are normally the customer's responsibility unless the item is faulty, damaged, incorrect or your statutory rights say otherwise.
  • We do not currently offer exchanges and we do not charge a restocking fee.
  • If an item arrives damaged or the wrong item has been sent, contact us as soon as possible with your order number and clear photos.
  • Approved refunds are returned to the original payment method. We aim to process approved refunds within 5 days; bank or payment provider times can vary.

Need support?

Email sales@blackambersupplements.com with your order number and the issue you need help with.

This information does not affect your statutory rights.