Refund policy

This refund and returns policy covers Black Amber orders placed through blackambersupplements.com. If you need help with an order, contact us with your order number before sending anything back.

Returns

• The current return window is 14 days from receiving your order.
• Non-defective returns normally need to be unopened, unused and in resaleable condition.
• Opened or unsealed supplement products cannot usually be returned for hygiene and safety reasons unless they are faulty, damaged, incorrect or otherwise covered by your statutory rights.
• Returns are handled by mail. Return postage and the return label are normally the customer's responsibility unless the item is faulty, damaged, incorrect or your statutory rights say otherwise.
• We do not currently offer exchanges and we do not charge a restocking fee.
• If an item arrives damaged or the wrong item has been sent, contact us as soon as possible with your order number and clear photos.
• Approved refunds are returned to the original payment method. We aim to process approved refunds within 5 days; bank or payment provider times can vary.

Need support?

Email sales@blackambersupplements.com with your order number and the issue you need help with.

This information does not affect your statutory rights.